FAQs

Q#1: I want to change my delivery address?
Answer: You cannot change your delivery address when your order is dispatched. Please contact us immediately if you want to change your address before dispatching.


Q#2: I want to change my product?
Answer: Before the order is dispatched, cancel the order on the website and place the order again with the desired product.


Q#3: How do I track my order details?
Answer: An email and an SMS with the tracking number will be sent once the order has been dispatched from our warehouse.


Q#4: Can I still order normally in COVID?
Answer: We are still taking your online orders.


Q#5: How do I know my order is confirmed?
Answer: Once you’ve completed your purchase, we will send you an Order Confirmation email.


Q#6: Can I amend my order?
Answer: Unfortunately, we are unable to cancel or amend orders once they have been placed.


Q#7: How can I pay?
Answer: We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay, Apple Pay, etc.